Sometimes It Pays To Pick Up The Phone
By Ame Coats
By Ame Coats
SHOCKING! Our call to the USCIS National Customer Service Center (NCSC) may have resulted in a quick approval of a National Interest Waiver (NIW) case.
Frankly, I’ve never had much faith that the NCSC has the ability to fix a problem with a case. That said, our firm continues to place inquiries through their 1-800 number—often to document our firm’s efforts in getting a case resolved rather than expecting that our call will actually resolve an issue with a case. A few weeks after the call, we typically receive a boilerplate USCIS letter that that they are “actively processing” the case.
Several weeks ago, as is our standard procedure, I placed an inquiry through the National Customer Service Center regarding a National Interest Waiver case that was several months overdue for a decision. Just recently, we received email notification that our client’s NIW case was approved!
Of course, it could have been just a coincidence. Or maybe not.
Our calls and your calls to the 1-800 may actually be worth it!